Our Service

When buying a FISCON handsfree in our shop you will benefit from a wide variety of services:

  • Advice about finding a suitable product
  • Installation support by email or telephone
  • Spare parts service
  • Update service for future firmware improvements
  • 24-month warranty

Advice

Selecting the optimal product is not always easy. If you have technical questions, you are not sure which products you need or you just need a good advice our english speaking customer service is ready to help you by email or telephone.

eMail
Telephone 0911 / 80 19 18 20

Don't hesitate, we are looking forward to assisting you. Our support is available from Monday to Friday 8:00 am - 5.00 pm and 7.30 pm - 10.00 pm (irregular), Saturday 10.00 am - 10.00 pm (irregular)

Due to holiday, our support is currently not available between 16:30h and 22:00h. We apologize for the inconvenience.


Installation Support

If you have questions while installing the modules, please look into the FAQ first. If you are not able to complete the work yourself, our support staff is available to help you. Please choose how you want to get in contact to us:

eMail
Telephone 0911 / 80 19 18 20

Our support is available for you from Monday to Friday 8:00 am - 5.00 pm and 7.30 pm - 10.00 pm (irregular), Saturday 10.00 am - 10.00 pm (irregular).

Installation support is available for all customers who bought their FISCON handsfree from FISCON-Mobile and Need4Street. Other customers, please contact your supplier.

Installation Service

Don´t you want to install the FISCON handsfree by yourself? The installation is easy and not too expensive. We can do that for you at our German locations in Zirndorf (Nuremberg), Marl (Nordrhein Westfalen) or in Bad Segeberg. Depending on the car the costs are 60€ to 119€.

Within Germany we provide a mobile installation service. Our professional technicians install the products directly at your location. The price for the installation inclusive travelling costs is 149€.

Installation Hotline: 0911 / 80 19 18 20

Our support is available for you from Monday to Friday 8:00 am - 5.00 pm and 7.30 pm - 10.00 pm (irregular), Saturday 10.00 am - 10.00 pm (irregular).
Installation 8:30 am to 5:00 pm.

Due to holiday, our support is currently not available between 16:30h and 22:00h. We apologize for the inconvenience.

Installation support is available for all customers who bought their FISCON handsfree from FISCON-Mobile and Need4Street. Other customers, please contact your supplier.


Update Service

You always want to be up to date with the latest information, so why not the same for your FISCON handsfree? All of our handsfree kits are upgradable, allowing you to benefit from product innovations in the future.

The firmware of a FISCON handsfree is to be continuously adapted to new cellphones. In just a few minutes you can update the firmware for phone compatibility with a Windows notebook or Android device using a Bluetooth connection. It is not required to remove the interface from the car.

Paying only the small fee of 29€ plus shipping costs to you, we will upgrade the firmware for the car compatibility of your FISCON handsfree with the latest firmware at any time. If you want to upgrade to a higher version, then you have to pay the price difference in addition.

This will allow you to keep your FISCON handsfree up-to-date in the event that your cellphone or car changes.

This service is avaliable exclusive for customers who bought directly from www.fiscon-mobile.eu.


Spare Parts Supply

If you want to adopt your FISCON handsfree to another car or if a cable has been damaged, you can buy all single components individually. With a FISCON handsfree you can plan for the long term, even if you want to change the configuration of vehicle and phone.

This service is avaliable exclusive for customers who bought directly from www.fiscon-mobile.eu.